Frequently Asked Questions

Sales and Returns

Delivery is free to ordering branch on orders over £250

For orders under £250 a £15 carriage charge applies.

Deliveries made to locations other than the ordering branch require specific authorisation from Flex Connectors, and will incur extra charges.

Please contact us to find out about the cost of deliveries outside the UK.

There is no minimum order value, but orders under £250 will be eligible for a £15 charge for delivery to your branch.

Only goods shown on our current price list, which are less than 12 months old and in an immediate resalable condition will qualify

All returns are subject to a minimum 25% handling charge

Returns will not be accepted without a valid returns number. Please contact our accounts department on 020 8580 1066 to request a returns number.

All of our products are both designed and manufactured in the UK.

16A

Yes, we have BIM objects for applicable products. These can be downloaded here https://www.flex7.co.uk/bim/

Our LSHF cable is rated to Cca-s1,d1,a1

Our PVC cable is rated to EcA

Our PVC cable is BASEC approved BS 50525-2-11

Our LSHF cable is Low Smoke Halogen Free to BS 50525-3-11 CPR Compliant to Cca-s1,d1,a1

All of our products are both designed and manufactured in the UK.